Booking terms and conditions, Bot Coët Cottages
Your cottage is offered for holiday rental subject to confirmation by Carolynn and Richard Biggs (we/us) to the
renter/rental party (you). Please ensure you read and fully understand these booking terms and conditions. If
anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings. The
contract binds you and all the members of your party. It is your responsibility to ensure that all members of your
party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all
relevant information or comply with these terms may lead to termination of the contract and loss of the booking.
Booking and Payment
1. To reserve the property, you should complete the booking form and return it together with payment of the
deposit (25% of the total rent due), or if you are booking less than eight weeks before departure, the full
price. Following receipt of the booking form and deposit, we will send a confirmation. This is the formal
acceptance of the booking.
2. The balance of the rent (see below) is payable not less than eight weeks before the start of the rental period.
If the full amount is not received by the due date then your holiday will be treated as a cancellation and you
will remain liable to pay the balance of the rent
3. The security deposit cheque (see below) is due on arrival, together with the local taxe de sejour which we
collect on behalf of the region. Likewise, any chargeable expenses arising during the rental period, should be
paid locally to us before departure.
4. Bookings cannot be accepted from persons under 18 years of age.
Insurance
5. We strongly advise you to take out comprehensive travel insurance to cover cancellations, baggage cover,
travel, medical etc. If you choose not to, then you accept responsibility for any losses that you may incur.
Cancellation
6. Your booking will not be cancelled by us except in exceptional circumstances beyond our control. Notification
will be given of the cancellation as soon as possible and we will promptly refund all payments made for your
holiday. Our liability for cancellation will be limited to payments made to us. We will however, make every
attempt to relocate you in the first instance.
7. If you cancel the booking the following conditions will apply:
a. Cancellation more than 16 weeks from the holiday start date – we will refund all monies paid by
you.
b. Cancellation between 8 and 16 weeks from the holiday start date, we will do all we can to re-let
the cottage, if this is possible, we will refund your deposit in full. If it is not possible to re-let the
cottage, then we reserve the right to retain the deposit paid.
c. Cancellation less than 8 weeks from the holiday start date, we will do all we can to re-let the
cottage, if this is possible, we will refund the monies paid by you. If it is not possible to re-let the
cottage, then the full balance remains due and we reserve the right to retain the monies paid.
8. If there are government mandated restrictions which by law prevent you from travelling/going on holiday (eg
covid 19), the following options will apply:
a. You can transfer your booking to a new date
b. You can cancel your booking and ‘hold’ the credit until you are ready to confirm a new date
c. You can cancel your booking and receive a full refund
Prices
9. Prices are per cottage and are inclusive of electricity, gas, water, logs where appropriate and the provision of
bed linen and towels (excluding beach/pool towels). Please bring your own pool towels otherwise a charge
will be made.
10. No parties or events – Under no circumstances can the prescribed number of persons on the booking form be
exceeded without our prior written agreement. We reserve the right to terminate the booking without notice
and without refund in case of a breach of this condition.
11. You agree to be a considerate tenant and to take good care of the property and to leave it in a clean and tidy
condition at the end of the rental period. We do not charge extra for cleaning.
Security deposit
12. In making a booking you accept responsibility for any theft, breakage or damage caused by you, or any
member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security
deposit of £100 is required and will be returned within 14 days of the end of your holiday, less the cost of
damage/breakages. We reserve the right to make a retention from the security deposit to cover cleaning costs
if you leave the property in an unacceptable condition.
General
13. The rental period starts at 4pm on the first day and ends at 10am on the day of departure to give enough
time between clients to ensure that the property is ready.
14. Please treat the facilities and accommodation with due care so that other guests may continue to enjoy
them.
15. You agree not to act in any way which would cause disturbance to people in neighbouring properties and
our community.
16. Guests are responsible for the safety and security of their children at all times. Never leave children without
adult supervision.
17. If you notice something is missing or damaged in your accommodation, please let us know immediately so
that we can take the appropriate action. If there is any damage or any breakages during your stay, we would
be grateful if you could report them promptly, especially before check-out.
18. While every possible effort will be made to maintain the pool and household equipment in good order for
your enjoyment, we cannot accept liability in the event of any unforeseen calamity but would ask you to bear
with us whilst we attempt to rectify the problem as soon as possible.
19. The cottages are strictly non-smoking and we do not allow pets. Car parking is at your risk.
20. You may under no circumstance re-let or sublet the property, even free of charge.
21. While every effort has been made to ensure the website and all advertising material is accurate at the time
of publication, we cannot be held responsible for changes or matters outside our control. All information is
given in good faith but no warranties are made regarding information provided, either written or oral.
22. We reserve the right to make reasonable amendments or additions to these terms and conditions without
notice.
Swimming Pool
23. To enable us to clean the pool, there is no swimming between 9 pm and 10 am normally. No diving as the
pool is only 1.2m deep. No drinking glasses or bottles to be used around the pool (plastic only please) and
no food within the pool area. Children must be under parent's supervision at all times as we cannot be
responsible for their safety.
Complaints
24. In the event of a complaint arising, please bring this to our attention immediately so that remedial action,
where necessary, can be taken without delay. We will do everything possible to deal with any difficulties
quickly and effectively. We reserve the right to enter the property at any reasonable time to undertake
essential maintenance or for inspection purposes.
25. Any complaint after departure must be in writing within 14 days of your departure.
26. We shall not be liable to you:
a. for any temporary defect or stoppage in the supply of public services to the property, nor in
respect of any equipment, plant, machinery or appliance in the property, garden or swimming
pool.
b. for any temporary outage of electricity, gas, water, internet connection or television service.
c. for any loss, damage or injury which is a result of adverse weather conditions, riot, war, strikes or
other matters beyond our control.
d. for the loss of any personal belongings or valuables of the guest.
27. Under no circumstances shall our liability to you exceed the amount paid to us for the rental period.
28. We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the
persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
29. These conditions are governed by English law
